CLIENT NOTICE FOR PRIVACY PRACTICE
Home / Privacy Policy
Client Notice of Privacy Practices
This notice explains how your health information may be used and disclosed and how you can access that information. Please review it carefully.
Mental Health Matters is committed to protecting the privacy and security of your personal health information. Federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), require healthcare providers to maintain the confidentiality of patient health information and to provide patients with information about how their data may be used.
This notice describes our privacy practices and your rights regarding your health information.
How Your Health Information May Be Used and Disclosed
Mental Health Matters may use or disclose your health information for the following purposes:
Treatment
We may use your health information to provide, coordinate, or manage your healthcare
services.
For example, your information may be shared with another healthcare professional
involved in your care if consultation or specialized treatment is required.
Payment
Your health information may be used to obtain payment for services.
For example, we may provide necessary information to your health insurance company to
verify coverage or process claims related to therapy services.
Healthcare Operations
We may use your health information for administrative and operational purposes
necessary to run our practice.
Examples include:
- Internal record management
- Quality improvement activities
- Staff training
- Scheduling and appointment management
Business Associates
We may share health information with third-party service providers who assist with
operations such as billing, record management, or administrative support.
These organizations are required by contract to safeguard your information and comply
with privacy regulations.
Communication with You
We may contact you to:
- Confirm or remind you of appointments
- Provide important information related to your care
- Send practice-related communications or service updates
Unless you instruct us otherwise, messages may be left at the phone number or email address you have provided.
Emergency Situations
In certain emergency situations, we may disclose health information to a family member, caregiver, or another person involved in your care when necessary for your safety or wellbeing.
Legal Requirements
We may disclose health information when required to do so by federal or state law, court order, or other lawful request.
Authorization for Other Uses
Uses and disclosures not described in this notice will only occur with your written
authorization.
You may revoke your authorization at any time in writing, except to the extent that action
has already been taken based on the authorization.
Your Rights Regarding Your Health Information
You have the following rights under federal privacy laws:
Access Your Records
You have the right to review or obtain a copy of your health information maintained by our practice.
Request Amendments
If you believe information in your record is incorrect or incomplete, you may request a
correction or amendment in writing.
If we approve the request, the updated information will be added to your record. Original
entries will not be removed but may be supplemented with additional information.
Request Restrictions
You may request restrictions on certain uses or disclosures of your health information.
While we will consider all requests, we may not be able to agree to every restriction depending on legal or operational requirements.
Choose How We Contact You
You may request that we contact you using specific methods (for example, phone, email, or mailing address).
We will make reasonable efforts to accommodate your preferences.
Receive a Copy of This Notice
You have the right to receive a copy of this Notice of Privacy Practices at any time.
Changes to This Notice
Mental Health Matters reserves the right to update this notice as required by law or operational changes.
If changes are made, the updated notice will be made available to clients.
Filing a Privacy Complaint
If you believe your privacy rights have been violated, you may file a complaint with:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F
Washington, DC 20201
You may also contact us directly if you have concerns about how your health information is handled.
Contact Information
If you have questions about this notice or your privacy rights, please contact us:
Email:info@ourmhm.org
Mental Health Matters
875 Massachusetts Ave.
Suite 41
Cambridge, MA 02139
